Privacy Policy B9 Casino —
Malaysia Member Data Protection

1. Introduction and Policy Scope

B9 Casino is fully committed to protecting the privacy of every member and user who interacts with our platform. This Privacy Policy clearly explains how we collect, process, store and protect your personal information when you use the b9 casino website and services at b9casino.bar.

This document applies to all users who browse our website, register an account, make deposits or withdrawals, use Live Chat, participate in promotions, or interact with our platform in any way. By using b9 casino services, you agree to the data collection and processing practices described in this policy.

B9 Casino operates in accordance with internationally recognised data protection standards. We believe transparency is the foundation of trust — you have the right to know exactly what happens to your personal information at all times.

2. Information We Collect

B9 Casino collects your personal information through several channels, depending on how you interact with our platform. The information collected is the minimum necessary to provide a safe, compliant and high-quality service.

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and the password you chose when registering your account.
• KYC Verification Information: Copies of your national ID, passport or driving licence, along with proof of address such as a utility bill or recent bank statement.
• Financial Information: Bank account details, e-Wallet account numbers (TNG, Boost, GrabPay) and information required to process deposits and withdrawals.
• Communications: Records of correspondence with our customer support team via Live Chat or email.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device operating system, screen resolution and language settings.
• Usage Data: Pages visited, time spent on the platform, games played, and login/logout dates and times.
• Cookie Data: Session information, user preferences, and analytics data collected through approved first-party and third-party cookies.
• Transaction Data: Deposit and withdrawal history, total wagering amounts, wins, and losses for each gaming session.

Data Type	Purpose of Collection	Retention Period
Identity Information	Account verification & KYC	5 years after account closure
Financial Data	Deposit & withdrawal processing	7 years (audit requirements)
Gaming Data	Game history & compliance	3 years after last session
Technical Data	Security & Fraud Detection	12 months
Communications Data	Customer support & complaint records	3 years

3. How We Use Your Information

All information collected by b9 casino is used for clearly defined and legitimate purposes. We do not process your personal data for any purpose beyond what is stated below without first obtaining your consent.

• Account Management: Creating, verifying, and securely maintaining your gaming account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification: Conducting KYC checks to verify that you meet the platform's age and eligibility requirements.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activities.
• Legal Compliance: Fulfilling reporting obligations to the relevant licensing authorities and regulatory bodies.
• Customer Support: Efficiently handling member enquiries, complaints, and support requests.
• Service Improvements: Analysing usage patterns to improve the overall user experience and platform performance.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have given consent to receive such communications.

4. Information Sharing

B9 Casino does not sell, rent or trade your personal information to any third party for commercial marketing purposes. Data sharing occurs only in limited circumstances and for specific purposes as follows:

4.1 Approved Service Providers

We share necessary data with third-party service providers acting on behalf of b9 casino, including payment processors (DuitNow, FPX, TNG eWallet, Boost, GrabPay), game software providers, identity verification service providers, and analytics platforms. All providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

B9 Casino may be required to disclose your personal information to regulatory authorities, law enforcement or courts if obligated to do so by law or a valid court order. In such cases, we will disclose only the minimum information necessary and will notify you where permitted by law.

4.3 Business Transfers

Should b9 casino be involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction. You will be notified in advance before any such data transfer takes place.

5. Data Security and Encryption

The security of your personal and financial data is the absolute top priority of b9 casino. We continuously invest in the latest security infrastructure to ensure your information remains protected against increasingly sophisticated cyber threats.

• 256-bit SSL Encryption: All data transmitted between your device and b9 casino servers is encrypted using industry-standard 256-bit TLS/SSL protocols.
• Secure Data Storage: Sensitive information such as passwords is stored in hashed form using modern encryption algorithms that cannot be decrypted.
• Two-Factor Authentication (2FA): This additional security feature is available to all members and is strongly recommended to protect your account from unauthorised access.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
• Regular Security Testing: The b9 casino platform undergoes regular penetration testing and security audits conducted by independent experts.
• Internal Access Controls: Access to members' personal data within b9 casino is restricted on a need-to-know basis.

6. Cookies and Tracking Technologies

B9 Casino uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and understand how members use our services. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Used by approved third-party analytics tools to understand usage patterns on an aggregated basis.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience at b9 casino.

7. Data Retention and Deletion

B9 Casino retains your personal information only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements. Retention periods vary by data type as outlined in the table in section 2 above.

Once the designated retention period expires, your data will be securely deleted or anonymised from our systems using methods that comply with international data security standards. Anonymised data can no longer be linked to any individual and may be retained for aggregate analytics purposes.

8. Your Rights as a User

As a b9 casino member, you have certain rights regarding your personal data that we fully respect. You may exercise these rights at any time by contacting our support team.

9. Links to External Sites

MYR

10. Changes to the Privacy Policy

B9 Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in platform practices, regulatory requirements or security technologies used. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

It is your responsibility to review this page periodically. The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. Continued use of the B9 Casino platform after any policy changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the b9 casino Data Protection Officer (DPO) team through the following channels:

• Live Chat: Available 24/7 directly within the b9 casino platform — the fastest way to get a response.
• Email: [email protected] — response within 2 business days.
• FAQ: Visit FAQ page for answers to common questions about privacy and data security.

We are committed to responding to all personal data requests within 30 calendar days of receipt. For complex requests, we may require additional time and will notify you accordingly.